10x pull heroic portal error

This evening I spent 2,700 gems for a 10x pulls from the heroic portal. None were Lily. Is there anything that can be done?


  • Contact customer support and they *should* help you out.
  • You DID press the 10x summon button right?
    Awesome Farfella guy up there was created by jackhallow666^!!!
    Also, go gorgons!
  • On Saturday, 3/18, I also experienced this glitch. I spent 2,700 gems for a 10X Heroic Summon and did not receive the guaranteed Lily full unlock. I received Igorok instead. This is the first time I have experienced this type of problem; I have always gotten the guarantee prior to this.
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