Producer Letter - March 22nd, 2017

EejEej Member, Administrator, Moderator, Boss Fight
Greetings.

It has been a tumultuous few days this week resulting in a change in our forum policy around post content. Given that a Producer Letter was already due - I am taking the opportunity to further address this current controversy as well as update on the previous Producer Letter.

Let's start with what has gone on recently in regards to cheating accusations, potential exploit discussions, and our response in terms of policy.

A few weeks ago, we had our first recent public controversy about cheating, accusations, and similar. At the time, our response was to very openly discuss the issue and very clearly delineate that the negative aspects such as the accusations, posting of "evidence" publicly, and general toxic nature that the original thread took were not what would be the focus.

However, with the advent of the second controversy, which essentially repeated the same pattern - we determined that our first approach was not helpful and we weren't active enough in discouraging the negative aspects that these discussions inevitably have generated. As Joel's post indicates - we consider these topics inappropriate and we will actively manage them when they occur.
  • As part of that, we realized that the original post that was stickied contained/allowed those negative aspects to persist - so we locked it and unstickied it as well.
  • After this producer letter is posted - we will do an additional review of recent posts and remove any from the first controversy to be consistent.
The largest concern expressed since we made this policy change is how can we effectively demonstrate that we are actually pursuing concerns around hacks, exploits, and other harmful activities - without going into details. This is especially a priority regarding competitive gameplay - PvP and events that allow for such competition.

Simply put - expect to see consequences being applied for any harmful activity we are monitoring (recent past and present). We expect the results of this to be tangibly felt without need for detailed communication going forward.
  • Fair warning: this includes posting publicly (in this forum or elsewhere) describing or demonstrating how to exploit or hack the game.
In addition, as new methods or issues are identified - we will act as quickly as possible depending on scope of effort ex. a LIVE release versus a new app download being required. In the interim of any resolution - we will monitor and take action as necessary.

To put this in context with recent controversies - if you're participating in such an activity, we are taking action.


Moving on to updates since the last Producer Letter.

PvP Seasons
  • Progress is being made on the previously discussed PvP Seasons system changes:
  • Reintroducing E/M/H choices in matches as well as removing the concept of "free for all" leagues (Warlord and beyond).
  • Players of all levels will be able to progress to Legend 1 with fair E/M/H matches offered, e.g. the concept of "soft ceilings" is going away.
  • Top 100 (now called Boss 100) will remain exclusive to players within the max level band of matchmaking. (~66-70)
  • We'll post a more detailed breakdown of the changes as we prepare to release these changes (as early as late next week).

Combat / Hero / Meta Balance
  • We are working towards a SKL update as well as an update to Status Effects like Burn, Poison, and Shock to be released in the near term.
  • The overall, larger Combat re-balance is underway - but significant balancing, testing, and tuning remain.
  • As part of the most recent Summit - we are also going to be introducing a Hero/PvP Focus group.
    • Members of the community will participate in giving feedback on upcoming new Heroes, revamp plans for existing Heroes, and other balance plans.
    • Three of this group are being nominated at large by Summit participants and three will be Gurus selected by us.
    • We do plan on rotating members periodically as necessary.

Events, Rewards, and Hero Progression
  • We've been integrating further community feedback after the largely negative reception of the War of Legends event.
  • Some of this is reflected in the current Fire and Ice events, but more sweeping and larger scale changes will be noticeable in upcoming events.
  • More information in regards to hero progression availability outside of portals and events is coming soon.
  • We also introduced a "buffer" in the Guild Crown Tournament allowing guild players to build up enough Crowns to make up for a day in a given weekly tournament.
  • Net result is that a guild player can earn 35 Crowns a day, but only 210 count for a given week. Only 30 Crowns will carry over into the next week.
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Comments

  • YykkilYykkil Member
    edited March 22
    Eej wrote: »
    As part of the most recent Summit - we are also going to be introducing a Hero/PvP Focus group.
    • Members of the community will participate in giving feedback on upcoming new Heroes, revamp plans for existing Heroes, and other balance plans.
    • Three of this group are being nominated at large by Summit participants and three will be Gurus selected by us.
    • We do plan on rotating members periodically as necessary.

    I remember a post asking for this with multiple forum members advocating this suggestion, so it is nice to see it being implemented.

    EDIT: Maybe consider @Foozle if he's up for it, as he's consistent with his spreadsheets and has demonstrated proficiency with data analysis.
    9807918
  • True. But the mulligans on the pvp battles is what I am referring to. (Or am I not allowed to refer to it at all?)
  • D_RoddD_Rodd Member
    Zombie8u wrote: »
    @Eej

    So.. when will the exploit be fixed?

    Without any specifics, we know cheating is still possible in PVP. It is a fair question to know when this problem will be fixed. I don't want to compete on an uneven playing field.
  • I think Eej will probably point you towards this line:

    "To put this in context with recent controversies - if you're participating in such an activity, we are taking action."

    You may be potentially fighting on uneven grounds currently, but if any of these players are proud enough to continue doing this to a tangible degree when there's so much visibility... they probably won't be around for long. To be fair, we are left trusting that DB would actually take action. We do know accounts have been banned in the past (High VIP accounts), so the precedent as surely been set.
  • D_RoddD_Rodd Member
    if any of these players are proud enough to continue doing this to a tangible degree when there's so much visibility...

    You are assuming they are capable of identifying these cheaters. They weren't able to do it before it happened, and we have no actual evidence that has changed.
  • Can we get a comment on the near pointlessness of stars? Any plan to make stars relevant again?
  • oredithoredith Member
    D_Rodd wrote: »
    You are assuming they are capable of identifying these cheaters. They weren't able to do it before it happened, and we have no actual evidence that has changed.
    the ability to add 50 numbers together and achieve accurate number has been nearly achieved, surely the simple task of identifying actions outside of the game itself will be simple in comparison..

    >____>
    <____<
    ...1...
    .2...3.
    /braffle /braffle

    (wow forum lolz)
  • D_Rodd wrote: »
    if any of these players are proud enough to continue doing this to a tangible degree when there's so much visibility...

    You are assuming they are capable of identifying these cheaters. They weren't able to do it before it happened, and we have no actual evidence that has changed.

    Plus, if the system is able to continue to be manipulated in the way that everyone has seen to be true, what about the player who does it one in 20 fights just to keep a streak alive and going. Doubt that is going to raise any red flags. As long as the game allows this to happen I have zero faith in the pvp system and rankings. Pvp is all the end game content there is. We worked on our rosters to be as competitive as possible in this aspect. Now the game mechanics cause us to question the legitimacy of every individual fight.
  • And by "worked on" I mean spend actual currency on. Not to mention the raid tickets purchased.
  • E/m/h changes cant come soon enough. The pvp even at champ 3 is brutal right now. Far worse than laast week.
  • "Or elsewhere"? What exactly does that mean?
    '
    KashHatton
  • KashHatton wrote: »
    "Or elsewhere"? What exactly does that mean?
    '

    Eej is in our lines watching our chats! But surely they can't do anything if something is posted in Line or Reddit. I would imagine that is out of their punishable jurisdiction? The meaning certainly is intriguing.
  • D_RoddD_Rodd Member
    edited March 23
    KashHatton wrote: »
    "Or elsewhere"? What exactly does that mean?
    '

    Yes, very good point! When @Eej says that, does it mean Dungeon Boss intends to take action against players who post anywhere online? Was that a veiled threat against any sort of discussion of DB exploits on the entire Internet?

    Certainly worth a bit more clarification...
  • bvs72bvs72 Member
    E/M/H! Take that cheaters. That will show you who's boss.
  • jimcommerfordjimcommerford Member
    edited March 23
    @Eej is just making an attempt to get people to quit using these exploits. I would have to say just accept it for what it is.
  • eej is just making an attempt to get people to quit using these exploits. I would have to say just accept it for what it is.

    Even better would be to make the exploits not be possible. Already that way on iOS for the pvp one. Just figure out the difference and make it consistent.
  • jimcommerfordjimcommerford Member
    edited March 23
    @Zombie8u I agree. But a fix isnt going to happen in a span of days. They are taking the steps that they can to hinder it as much as possible until they can make a permanent fix.
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