Not sure where else to go with this. Hoping a mod can help.
With the advent of the Drench debuff for PvP, I started re-runing my heroes. Now, as anyone who started PvPing right away can tell you, there were SERIOUS stability issues with the app - crashes every couple minutes, error codes, debilitating lag, etc. Unfortunately, this lag caused the Superior Champ rune from this season (atk/atk/def/DR vs Caster) to get salavaged less than 24 hours after purchasing instead of unequipped.
Now. I accept my responsibility in this - I shouldn’t have been tapping or doing things so quickly. If I had slowed down to a snails pace so the lag could catch up, this mistake never would have happened. However, DB’s system stability was more than a significant contributor.
When I reached out to CS to work with them to verify I’m not gaming the system, and hopefully get a one-time replacement (for an utterly irreplaceable rune), I got 250 gems, 5k Honor, and 500k gold. A pittance for the cost to actually buy the rune, and I can’t even buy the rune again because of the limit 1.
What can I do to demonstrate I’m not trying to cheat the system and get a replacement? I only have two of these things, both acquired during Season 14 - literally the ONLY other other time it was offered