Hey, i know the team has already aware of the bugs, but i am not sure if you are aware of this one.
I asked some players in my guild, and when i go to heroic portal and click "hero drops", these are all i get:
Balog, Phenol, Icebloom, Juluis, Igorok, Icepick, Alexandros, Sifu, Augustus, Brom, Ignus, Yoko, Malice, Indigo.
So basically just the casual heroic portal heroes. Today Kozar is featured, but he does not show up in hero drops. And it was the same scenario for yesterday's featured hero too.
And here is some other players' hero drops:
Kozar, Koros, Astrid, Zen, Hopper, all Reptiles, Bauble, Ferno, Lily...
P.S. all of us' game is updated, so i think it cant be because of the differnce in game versions.
I know you are busy with the login issues, but it would be great if you can look into this too.