KNOWN ISSUE: First Time Gem Offers Not Paying Out Correctly

VictoriaVictoria Member, Administrator, Moderator, Big Fish
Hey Guys,

We are aware of an issue with the first time gems not paying out correctly with the Double Gem Sale. The Double Gems event has been turned off until we can fix it. Any players who were affected by the issue will receive compensation. There's no need to contact Customer Support as the compensation will come out via mail in-game.

-Victoria
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Comments

  • AtizZAtizZ Member
    Thank u
  • What if i was affected emotionally can i still reach out to customer support?
    The EMPIRE :: The Aegis of Athena
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  • FatCat69FatCat69 Member
    edited October 13
    Online group therapy is available for the traumatized victims HERE.
  • @Victoria is this fixed yet?
  • AtizZAtizZ Member
    any Info WHEN the compensation happens?
  • AtizZAtizZ Member
    Wow great guys!
    “Compensation” came...
    To bad the compensation was no compensation at all... Received 9k gems plus a free Summon

    Wow ONE SUMMON for only 11k Gems - what a nice Price! Thanks for that *ironieoff*

    Or will we receive more than one “compensation” till we got all the gems we paid for?

    Waitin for your feedback...!

  • AtizZ wrote: »
    Wow great guys!
    “Compensation” came...
    To bad the compensation was no compensation at all... Received 9k gems plus a free Summon

    Wow ONE SUMMON for only 11k Gems - what a nice Price! Thanks for that *ironieoff*

    Or will we receive more than one “compensation” till we got all the gems we paid for?

    Waitin for your feedback...!

    Dispute with either Apple or Google, or with your credit card if you truly did not get what you paid for. Do not let DB steal your money.
  • JoelJoel Member, Administrator, Moderator, Boss Fight
    I'm currently talking with the team, there does indeed seem to be something wrong with the compensation numbers. Please stand by, preparing to fire orbital gem cannon.
    Joel | Community Manager | Boss Fight Entertainment
    www.bossfightentertainment.com
  • bvs72bvs72 Member
    From orbit, please aim for the blue dot.


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  • What do you have against Washington Dulles international airport?
    Awesome Farfella guy up there was created by jackhallow666^!!!
    Also, go gorgons!
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