Authentication failed. Press ok to restart

I get this pop up every time I try and open my game. It’s an ipad and I run my alt account on it, so it’s not too important to me but I would like to play on it. I attached an image with the pop up

1g8bzf3x2hla.jpg
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Comments

  • JoelJoel Member, Administrator, Moderator, Boss Fight
    Hey @hudson1520 are you still unable to log in?
    Joel | Community Manager | Boss Fight Entertainment
    www.bossfightentertainment.com
  • @Joel yeah it’s been like this for a month. I tried to log into an old account but I’m guessing it was terminated after purchases were transferred from that account onto a different one, leaving the game confused as to what to do
  • JoelJoel Member, Administrator, Moderator, Boss Fight
    Have you contacted customer support about this?
    Joel | Community Manager | Boss Fight Entertainment
    www.bossfightentertainment.com
  • @Joel I did when the error first came up but I don’t think customer support understood my problem
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