Loss of Trophies after getting to Legend 1 2 hours after New Season Has Started

RocksorRocksor Member
edited August 9 in Bugs & Technical Issues
I was not playing PVP in between seasons and was in Legend 1 last season. The new season started today and I ended up in Legend 2 like always at 32K honor. After 45 minutes of playing I made it to Legend 1, closed the app. This will all on my phone with the latest client. 2 hours later I started up DB on my iPad which also had the latest client. It was logged into the same account as my phone. I'm still in Legend 1, and I log out to get into my alt account on my iPad. An hour after that I get on my phone and start DB (it's not running in the background). I'm in Legend 3. You can see my stats and have not been raided, but I already claimed Legend 1.
v05dh4cavmof.png
8wt4fxtk6s3e.png
ifq9nne8xbaa.png

@Joel possible bug with new client on multiple devices and multiple accounts. How do I get recompensated?
Tagged:

Comments

  • JoelJoel Member, Administrator, Moderator, Boss Fight
    Please contact customer support regarding compensation for this issue.
    Joel | Community Manager | Boss Fight Entertainment
    www.bossfightentertainment.com
Sign In or Register to comment.

© 2015 Big Fish Games. Inc., Big Fish, the Big Fish logo, and Dungeon Boss are
trademarks of Big Fish Games, Inc., used with permission www.bigfishgames.com