I appreciate the ability to hand in excess keys for gold at the end of an event... BUT, In two unhelpful UI/UX decisions, you can only hand in one key at a time, which is incredibly frustrating, and when the keys run out the SEVEN THOUSAND FIVE HUNDRED gem elite run switches into it's place.
So you are naturally incentivised to mindlessly tap repeatedly on the bronze key shop item and then, like me, accidentally purchase the elite gem for almost all of your gems while tapping furiously?
I do not need or want this rune and really need/want the gems. I would really appreciate a refund of gems and removal of the rune from my account if possible?
In future, would it be possible to have an undo option? Like if you hold press on a shop item you can get an 'undo' pop up that will remove the purchased item and refund the price? If you can't implement one in the shop, can there be an easy way to request an undo for in game purchases? At the very least, don't make items disappear and move around mid shopping, it's completely unintuitive and leads to accidents like this.