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Re: Monday’s rewards are an error

"We have released a fix for this issue, all of the error mail should now be back to normal. If you claimed your mail while it was in the 'error' state, you can contact custome…"

Joel Posted yesterday around 11pm in Bugs & Technical Issues

Re: RESOLVED: Error Mail

"We have released a fix for this issue, all of the error mail should now be back to normal. If you claimed your mail while it was in the 'error' state, you can contact custome…"

Joel Posted yesterday around 11pm in Announcements

RESOLVED: Error Mail

"Edit: We have released a fix for this issue, all of the error mail should now be back to normal. If you claimed your mail while it was in the 'error' state, you can contact c…"

Joel Posted yesterday around 10pm in Announcements

Re: Monday’s rewards are an error

"Please do not delete this mail. We are looking into the issue."

Joel Posted yesterday around 10pm in Bugs & Technical Issues

Hero Spotlight: Zola

"NOTE: Zola will be available today (Wednesday) via a special Loot Pass as a preview for the event that will begin tomorrow (Thursday) which will have her full release. In add…"

Joel Posted yesterday around 10pm in Hero Spotlights

Introducing Jin Lei's Epic: Arc Khakkhara [Shop Pre-Release Only]

"Jin Lei has been quietly working on a powerful, electrifying staff, and he's ready to take it out for a spin! The Arc Khakkhara increases Jin Lei's attack, defense, and ma…"

Joel Posted Monday night in General Discussion

Re: Cosmetic bug on screen

"Wow. I've never actually seen that one before. Are you seeing that every time you go to the town screen, or only under certain circumstances?"

Joel Posted about a week ago in Bugs & Technical Issues

Re: Free Gem Videos

"The video ads are not currently available for all players. We are still in the process of experimenting with the system."

Joel Posted about a week ago in Bugs & Technical Issues

"Hey @moosephilotus. Could you clarify what you mean by 'account problem'?"

Joel Posted about a week ago in Bugs & Technical Issues

Re: Guildchat and invitementlist issue

"I'm guessing you accidentally changed your chat language at some point. You can change your chat language by tapping the triple bar button on the chat screen, tapping the "Ch…"

Joel Posted about a week ago in Bugs & Technical Issues

Jerry Boss Battle!

"The best Jerries around are back, and they're ready to take on the world (or at least your guild). The top Jerry of each class (Warrior, Healer, Caster, Rogue, and Tank) from…"

Joel Posted about a week ago in Special Event Discussion and Strategy

Re: Login problem

"There might be a setting on your device that is causing a problem. In some cases on Android devices, if our account manager is having issues with your account, it will try to…"

Joel Posted about a week ago in Bugs & Technical Issues

Re: PLEASE READ: Update Account Registration Changes and ***HERO FILTERING***

"Our Amazon update is LIVE! https://www.amazon.com/Boss-Fight-Entertainment-Dungeon-Edition/dp/B07KCRDQF2"

xtmn8r Posted about a week ago in Announcements

Nitpick & Icepick Updates

"Hey folks! Sorry this is a few days late, I was out for the vast majority of last week and wasn't able to get these written up. Here's the full update to everyone's favorite …"

Joel Posted about a week ago in Patch Notes

Re: Email not valid?

"Because of the switch from Bigfish to Bossfight, need to reset your password. You can keep it the same but need to reset it so we can properly migrate your account."

xtmn8r Posted about three weeks ago in Bugs & Technical Issues

Patch Notes: December 21st, 2018

"* Fixed bug with Arctic Hunter Zurk not counting towards the Day 2 skin quest. * Fixed bug that caused a crash in the Tower of Pwnage if Hopper entered a floor with a dead B…"

Joel Posted about a month ago in Patch Notes

Re: Created a support ticket and never received a response.

"Hey @BROTHERKEV. Please send me a PM with your CS ticket number, I'll have it looked into."

Joel Posted about a month ago in Bugs & Technical Issues

Re: Can"t login on new update

"If you are still getting a failed to connect to server error, please try uninstalling and reinstalling the game. When you reinstall, you'll probably get a new account. Please…"

Joel Posted about a month ago in Bugs & Technical Issues

Re: Cannot connect to server

"If you are still getting a failed to connect to server error, please try uninstalling and reinstalling the game. When you reinstall, you'll probably get a new account. Please…"

Joel Posted about a month ago in Bugs & Technical Issues

Re: “Failed to connect to server”

"If you are still getting a failed to connect to server error, please try uninstalling and reinstalling the game. When you reinstall, you'll probably get a new account. Please…"

Joel Posted about a month ago in Bugs & Technical Issues

Re: Data storage in the game.

"Hey @Jack_Jah please contact customer support about this."

Joel Posted about a month ago in Bugs & Technical Issues

Re: 2 forum "issues" - non critical

"We're having our forum provider look into this."

Joel Posted about a month ago in Bugs & Technical Issues

Re: Game wont load

"CS is working through the tickets as fast as they can. It seems there was an issue with some email updates."

Joel Posted about a month ago in Bugs & Technical Issues

Re: Patch Notes: December 18th, 2018 (Update 4)

"The change to the dungeon cost did not retroactively charge players, but there could have been another reason for the stamina loss. Please contact customer support about this…"

Joel Posted about a month ago in Patch Notes

Re: Still no Update on Amazon Appstore

"Have you updated on any other devices? If your account has been updated on one device, that will mean you need to update on all devices, so you will unfortunately wait for th…"

Joel Posted about a month ago in Bugs & Technical Issues

Re: Still no Update on Amazon Appstore

"You should still be able to play on Amazon even without the update. Are you not able to log into the game?"

Joel Posted about a month ago in Bugs & Technical Issues

Re: PLEASE READ: Update Account Registration Changes and ***HERO FILTERING***

"Your Google account should prompt you to reauthorize after updating. If you are having trouble accessing your account, customer support is actively working to help players…"

Joel Posted about a month ago in Announcements

Re: MY ACCOUNT WAS REBOOTED

"Customer support is actively working to have these issues resolved. If you do not hear from CS for more than 72 hours, please send me a DM and I will make sure your account g…"

Joel Posted about a month ago in Bugs & Technical Issues

Patch Notes: December 18th, 2018 (Update 4)

"* Emily and Valkin are no longer Immune to all debuffs and now have Impervious (Cannot be Poisoned, Burned, Frozen, Chilled, Envenomed, Shocked, nor Diseased) Update 2: …"

Joel Posted about a month ago in Patch Notes

Re: Locked out after new update

"Customer support is actively working on these issues."

Joel Posted about a month ago in Bugs & Technical Issues

New to the Dungeons?

Archives for March 2017

Discussion	Started By	Replies	Views	Most Recent
Question about Progressing as a New Player in New to the Dungeons?	xandrew29 March 2017	14	416	farfella March 2017
[Improved] Acceptable use Policy Forum Guideline in New to the Dungeons?	Apocalyptus March 2017	0	41	Apocalyptus March 2017
Hey There! in New to the Dungeons?	Ghostomy March 2017	6	91	Starskream March 2017
Hero Stars - Can heroes "rank up"? in New to the Dungeons?	Sihada March 2017	3	151	farfella March 2017
I need help please!!! in New to the Dungeons?	Loboherido March 2017	2	91	Loboherido March 2017
Stuck at 49. Could use some tips. in New to the Dungeons?	JED1P1MP March 2017	4	181	TWilliams April 2017

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