We were able to reprocess the rewards for the leaderboard ending 11/19 which would’ve been expired on 11/26 for those who did not claim it. Players should be receiving those rewards shortly. The previous 2 weeks data is not available to the extent we can easily reprocess but we are pulling data for what each guild achieved for each of those weeks and will send those rewards manually over the net couple of days. In case it isn’t clear, these mails will expire in 7 days as well so claim them sooner rather then later.
P.S. Still chasing down LILY Epic timeline for you but wanted to get this out to everyone ASAP
As most of you know, Boss Fight and Big Fish shifted our relationship recently to make it so we at Boss Fight are overseeing the publishing aspects of the game. This transition involved a variety of changes in terms of how teams operated, and a lot of information was handed off from one team to the other in the process. The major part of that handoff occurred near the end of last month, and it has come to my attention that notes about a game change that are normally passed along to me at the time of the transition slipped through the cracks, namely that mail expiration timers have been changed to 7 days after sending.
This change has been active since the beginning of the month, but wasn’t noticed by a number of players until this week, which is when I looked into the matter and discovered that there had been a hiccup in communications.
As it stands, there is unfortunately no way to restore the expired mail. While we understand that it is not perfect compensation, we will be running our double Tower of Pwnage event on Monday and Tuesday of next week.
I would like to sincerely apologize for this oversight. Even though I sometimes make announcements that are unpopular, I always try to be as transparent as possible when it comes to game system changes, and this change is absolutely not one that I intentionally withheld. That said, we understand that an apology does not bring back lost mail and that words can only go so far. I am working with the team to ensure that this type of communications lapse does not occur again and understand that we will need to work to regain the community’s trust on such matters.
Joel | Community Manager | Boss Fight Entertainment