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    RESOLVED: Error Mail

    JoelJoel Member, Administrator, Moderator, Boss Fight
    edited January 16 in Announcements
    Edit: We have released a fix for this issue, all of the error mail should now be back to normal. If you claimed your mail while it was in the 'error' state, you can contact customer support. I'm told that they are not able to replace the exact rewards, as they are not able to send specific runes as compensation, but they will look at your account to confirm your leaderboard standing and mail claim situation and give comparable compensation.

    ---
    We are aware of an issue that has caused mail from the Jerry Boss event to become "Error" mail.

    Please do NOT delete this mail. We are currently looking into a fix that will repair the mail without it having to be resent. If you delete the mail, we cannot guarantee that you will be able to get your rewards.
    Joel | Community Manager | Boss Fight Entertainment
    www.bossfightentertainment.com
    Post edited by Joel on
    Tagged:

    Comments

    • TopKnightTopKnight Member
      How come these errors keep happening? Can we have a bug free week?
    • bvs72bvs72 Member
      edited January 16
      Is this mail why my guild trophy award mail from Monday dissapeared?
    • drakesdrakes Member
      It's my trophy reward and without realizing I deleted it
    • MonkeynutsMonkeynuts Member
      TopKnight wrote: »
      How come these errors keep happening? Can we have a bug free week?

      Because fixing the myriad of bugs plaguing this dumpster fire is not an immediate cash generator and they gave up on long term vision eons ago.
    • echonapechonap Member
      Reading this forum is more entertaining than DB ever was
    • JoelJoel Member, Administrator, Moderator, Boss Fight
      We have released a fix for this issue, all of the error mail should now be back to normal. If you claimed your mail while it was in the 'error' state, you can contact customer support. I'm told that they are not able to replace the exact rewards, as they are not able to send specific runes as compensation, but they will look at your account to confirm your leaderboard standing and mail claim situation and give comparable compensation.
      Joel | Community Manager | Boss Fight Entertainment
      www.bossfightentertainment.com
    • Phouka79Phouka79 Member
      So what you are saying is that if you deleted it don’t bother contacting customer support cause you will get a handful of useless stuff.
    • MrTheWaffleKingMrTheWaffleKing Member
      Joel wrote: »
      I'm told that they are not able to replace the exact rewards, as they are not able to send specific runes as compensation.

      They've done this before lmao. A little dishonesty much?
    • phillythekidphillythekid Member
      edited January 17
      @Joel - you guys really suck. There is about a 0% that customer service will respond in any type of quick manner, and you're already saying we won't get the right rewards. It's outrageous with all the cash grabs that have disheartened so many players, that you can't even have a relatively bug-free experience for the players that are still hanging around. I guess who cares about sending out the correct reward email when youre printing money with the new paywall heroes every other week. Sad.
    • shiggity80shiggity80 Member
      Joel wrote: »
      I'm told that they are not able to replace the exact rewards, as they are not able to send specific runes as compensation

      You're being lied to, or you're lying to the player base.
    • drakesdrakes Member
      Joel wrote: »
      We have released a fix for this issue, all of the error mail should now be back to normal. If you claimed your mail while it was in the 'error' state, you can contact customer support. I'm told that they are not able to replace the exact rewards, as they are not able to send specific runes as compensation, but they will look at your account to confirm your leaderboard standing and mail claim situation and give comparable compensation.

      And still no response from customer service. @joel what do you consider a reasonable time frame for this?
    • MonkeynutsMonkeynuts Member
      Same. Not a peep here. They have really lowered the bar.
    • phillythekidphillythekid Member
      did you guys purchase the customer support response pass? I think it's $19.99, and after completing the chain quests, they will respond to your support ticket.
    • echonapechonap Member
      Monkeynuts wrote: »
      Same. Not a peep here. They have really lowered the bar.

      You're so far from the bar, the bar is a dot to you
    • bvs72bvs72 Member
      echonap wrote: »
      Monkeynuts wrote: »
      Same. Not a peep here. They have really lowered the bar.

      You're so far from the bar, the bar is a dot to you

      I found the bar and they serve bourbon!
    • skatibianskatibian Member
      Joel wrote: »
      We have released a fix for this issue, all of the error mail should now be back to normal. If you claimed your mail while it was in the 'error' state, you can contact customer support. I'm told that they are not able to replace the exact rewards, as they are not able to send specific runes as compensation, but they will look at your account to confirm your leaderboard standing and mail claim situation and give comparable compensation.

      Customer support has been 0 help. Are you guys on the same page?

      @Joel

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