We are currently investigating the various issues that have arisen from yesterday's update. Some of these issues are consistent for all players, while others are only impacting a subset of players. We will keep you updated as our investigation progresses.
- Network errors preventing logging in [some players]*
- Game freezes in chat and when viewing certain leaderboards when attempting to view another player's profile [all players]**
- Stars not appearing correctly on portal drop lists [all players, visual error only]**
- Status icon art not appearing consistently [all players]***
- Hero sorting by level when selecting PVP team not working [all players]***
- Some players crash when entering shops.****
It is possible that switching your internet connection may solve the network connection issue. An example is where a device on Wifi cannot connect: switch to cellular data, or to a hotspot, or maybe even to another wifi network (not sure on that one), and you could be able to connect. Then you might ALSO be able to switch back to the original connection that was not working and have it work again too. More than one confirmed account of this working, but your results may vary. We would be grateful to know if that worked for anyone else though! Obviously, it's not so simple on an emulator on PC, but we are working diligently and sharing what we know here as we know it. We're still tracking down the reason for that problem in the first place.
**Fixed as of 8/10. Patch notes here
***These have been fixed as of 8/13. Patch notes here
****We've been investigating the shop crashes that some players are encountering and have determined that they are being caused by an update made to the code we use to handle purchases, and that does not cooperate with code in iOS 9 and earlier version of iOS. Updating to iOS 10 or anything newer will fix the issue. To update, simply go to Settings -> General -> Software Update.
We understand that there may be a small proportion of players whose devices may not support iOS10 and are working to have the game work with iOS9 again, but due to the nature of the relevant code, we will not be able to implement the change until our next major update. We apologize for the inconvenience caused by this issue, it was not our intent to put the game in a state that does not support iOS9. We have not seen this issue arise on any versions of Android OS.