FULLY RESOLVED: Ignus Skin Payout

JoelJoel Member, Administrator, Moderator, Boss Fight
edited October 30 in Announcements
EDIT 2: We are currently in the process of automatically awarding the Bat Stick Crazy Ignus skin to all players who purchased a Loot Pass while it was not working properly and did not get the skin. If you still do not have the skin in an hour, please contact customer support.

EDIT: We have released a fix for this issue. If you have not already collected your skin quest, it will now pay out the Bat Stick Crazy Ignus skin properly for those who have the Ignus the Wicked skin, and anyone who purchases the Loot Passes from here on should not have any trouble. If you've already completed your skin quest and did not get the skin, you may still contact customer support and they'll send you the skin as quickly as possible!

We are aware of the issue that is preventing the Bat Stick Crazy Ignus skin from paying out to players who have the Ignus the Wicked skin and are finalizing a fix for the issue. In the meantime, if you were impacted by this issue, please contact customer support and you will be given the skin ASAP.
Joel | Community Manager | Boss Fight Entertainment
www.bossfightentertainment.com
Post edited by Joel on
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Comments

  • Translation: we don’t actually test anything and none of us play the game. You should know this by now. Stop acting surprised when things don’t work...
    KashHatton
  • danacdanac Member
    KashHatton wrote: »
    Translation: we don’t actually test anything and none of us play the game. You should know this by now. Stop acting surprised when things don’t work...

    that's bat stick crazy!
  • ClaraRClaraR Member
    edited October 31
    @joel
    I am missing day 2 questline ... I have got day 1 and ignus's rampage (5/5) .... is this working as expected?
    But no further quests ...
  • JoelJoel Member, Administrator, Moderator, Boss Fight
    edited October 31
    Loot pass quests are triggered 24 hours after you purchase the loot pass itself. They're tied to your account specifically, not a global timer so you can buy it on the last day that it is available in the shop and still get the full value :)
    Post edited by Joel on
    Joel | Community Manager | Boss Fight Entertainment
    www.bossfightentertainment.com
  • Thank you 😘
  • So when will we get our skin
  • JoelJoel Member, Administrator, Moderator, Boss Fight
    Did you not already get your skin? It would have been added to your collection automatically, not sent in the mail.
    Joel | Community Manager | Boss Fight Entertainment
    www.bossfightentertainment.com
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